Política de privacidad

Last updated: December 22, 2025

Kevélo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience of jewelry and pre-loved (second-hand) items (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services:

Contact details: name, billing and shipping address, phone number, and email address.
Order and transaction details: items purchased (including jewelry and pre-loved products), order history, returns, exchanges, and payment confirmations.
Payment information: credit/debit card details or other payment methods (processed securely by Shopify and payment providers).
Account information: username, password, preferences, and settings if you create an account.
Customer communications: messages you send us via email, forms, or customer support.
Device & usage data: IP address, browser type, device information, and how you interact with our website.

We do not knowingly collect sensitive personal information.

Sources of Personal Information

We collect personal information from:

Directly from you when you place an order, contact us, or create an account.
Automatically through cookies and similar technologies when you browse our website.
From Shopify and service providers who help operate our store, process payments, and ship orders.
From third parties such as marketing or analytics partners, where permitted by law.

How We Use Your Personal Information

We use your personal information to:

Process and fulfill orders for jewelry and thrift items, including shipping, returns, and exchanges.
Manage your account and provide customer support.
Communicate with you about orders, updates, or inquiries.
Improve and personalize your shopping experience, including product recommendations.
Send marketing communications (if you opt in) about new arrivals, promotions, or collections.
Detect and prevent fraud and ensure secure transactions.
Comply with legal obligations and enforce our policies.

How We Share Your Personal Information

We may share your information with:

Shopify, as our e-commerce platform provider.
Service providers (payment processors, shipping carriers, IT and analytics services).
Marketing partners to show you relevant ads, where permitted by law.
Legal authorities if required to comply with laws or protect our rights.
In connection with business transfers, such as a merger or sale of assets.

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information about your use of our Services to help us provide and improve the store. Your information may be transferred to and processed in countries outside your own. For more details, visit the Shopify Consumer Privacy Policy:
https://privacy.shopify.com

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Security & Data Retention

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to:

Access your personal information.
Request correction or deletion of your data.
Receive a copy of your information (data portability).
Opt out of certain marketing or targeted advertising.

You can exercise these rights by contacting us using the information below. We may verify your identity before processing requests.

Marketing Preferences

You may opt out of promotional emails at any time by clicking the “unsubscribe” link in our emails. You may still receive transactional messages about your orders.